Regulations of the Haiwalls online store

specifying, among others, rules for concluding contracts through the Store, containing the most important information about the Seller, the Store and Consumer rights

CONTENTS

§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Change in the regulations
§ 12 Final provisions

Annex No. 1: Sample contract withdrawal form

§ 1 DEFINITIONS

Working days – days from Monday to Friday, except public holidays in Poland.
Civil Code – Polish Act of April 23, 1964, Civil Code.
Consumer – a Buyer who is a natural person, purchasing in the Store or taking steps to make a purchase, without direct connection with his business or professional activity.
Account – a digital service regulated by separate regulations within the meaning of the Consumer Rights Act, thanks to which the Buyer can use additional functions in the Store free of charge.
Buyer – any entity purchasing in the Store or taking steps to make a purchase.
Privileged Buyer – Privileged Consumer or Entrepreneur.
Privileged entrepreneur – a Buyer who is a natural person, concluding or intending to conclude an agreement with the Seller on the basis of the Regulations, directly related to his business activity, but not of a professional nature for him.
Regulations – these regulations.
Shop – Haiwalls online store. run by the Seller at https://haiwalls.pl.
Seller – Izabella Bartoszewska, entrepreneur running a business under the name Haiwalls Izabella Bartoszewska, entered into the Central Registration and Information on Economic Activity kept by the minister responsible for economy and maintaining the Central Registration and Information on Economic Activity, NIP 8341652297, REGON no. 528231110, 99- 400 Łowicz, ul. Medyczna 12/14.
Consumer Rights Act – Polish Act of May 30, 2014 on consumer rights.

§ 2 CONTACT WITH THE SELLER

1. Postal address: 99-400 Łowicz, ul. Medyczna 12/14
2. E-mail: shop@haiwalls.pl
3. Phone number: 504 339 152
4. The cost of a telephone call or data transmission made by the Buyer results from the basic tariff of the telecommunications operator or Internet service provider whose services are used by the Buyer. The Seller notes that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission – depending on the tariff adopted by the telecommunications operator or Internet service provider used by the Buyer.

§ 3 TECHNICAL REQUIREMENTS

1. For the proper functioning of the Store you need:
   • device with Internet access
   • web browser that supports JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements specified in section 1, an active email account is required.

§ 4 SHOPPING IN THE STORE

1. Product prices visible in the Store are total prices for the product.
2. The Seller points out that the total price of the order includes the price for the product indicated in the Store and, if applicable, the costs of delivery of the goods.
3. The product selected for purchase should be added to the cart in the Store.
4. Then, the Buyer selects the method of delivery of the goods and the payment method for the order from among the options available in the Store, and provides the data necessary to complete the order.
5. The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
6. Placing an order is equivalent to concluding a contract between the Buyer and the Seller.
7. The Buyer may register in the Store, i.e. create an Account, or make purchases without registration by providing his/her data with each order.

§ 5 PAYMENTS

1. The following payment methods are available in the Store:
   • Instant transfer (via the Przelewy24 payment platform – only Poland)
   • Credit/debit card
   • Klarna (only Poland)
   • Traditional bank transfer
   • BLIK (only Poland)
2. If you choose to pay via the Przelewy24 payment platform, the entity providing online payment services is Przelewy24.
3. If the Buyer chooses payment in advance, the order must be paid within 3 Business Days of placing the order.
4. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.

§ 6 ORDER EXECUTION

1. The order completion date is indicated in the Store.
2. If the Buyer has chosen to pay for the order in advance, the Seller will proceed to process the order after it has been paid.
3. If, as part of one order, the Buyer purchased products with different lead times, the order will be completed on the date appropriate to the product with the longest lead time.
4. The goods are delivered to the territory of the Republic of Poland and to European Union countries.

§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT

1. The privileged Buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
2. The deadline to withdraw from the contract expires after 14 days from:
   • in which the Privileged Buyer came into possession of the goods or in which a third party other than the carrier and indicated by the Privileged Buyer came into possession of the goods;
   • in which the Privileged Buyer came into possession of the last goods, lot or part or in which a third party, other than the carrier and indicated by the Privileged Buyer, came into possession of the last goods, lot or part, in the case of a contract obliging the transfer of ownership of multiple goods which are delivered are separately, in batches or in parts.
3. In order for the privileged Buyer to exercise the right to withdraw from the contract, he or she must inform the Seller, using the data provided in § 2 of the Regulations, about his or her decision to withdraw from the contract by means of an unambiguous statement (e.g. a letter sent by post or e-mail).
4. The privileged buyer may use the sample withdrawal form at the end of the Regulations, but this is not obligatory.
5. In order to meet the deadline for withdrawal from the contract, it is enough for the Privileged Buyer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract expires.

EFFECTS OF WITHDRAWAL FROM THE CONTRACT

1. In the event of withdrawal from the concluded contract, the Seller shall refund to the preferred Buyer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the preferred delivery method chosen by the Buyer other than the cheapest standard delivery method offered by the Seller), immediately and in any case no later than 14 days from the date on which the Seller was informed about the Privileged Buyer’s decision to exercise the right to withdraw from the contract.
2. The Seller will refund the payment using the same payment methods that were used by the Privileged Buyer in the original transaction, unless the Privileged Buyer agrees to a different solution, and in any case the Privileged Buyer will not incur any fees in connection with this refund.
3. If the Seller has not offered to collect the goods from the privileged Buyer himself, he may withhold the refund until he receives the goods or until he receives proof of sending them back, depending on which event occurs first.
4. The seller asks you to return the goods to the following address: 99-400 Łowicz, ul. Medyczna 12/14 immediately, and in any case no later than 14 days from the date on which the privileged Buyer informed the Seller about withdrawal from the sales contract. The deadline is met if the Privileged Buyer returns the goods before the expiry of the 14-day period.
5. The privileged buyer bears the direct costs of returning the goods.
6. The privileged buyer is only liable for any reduction in the value of the goods resulting from using them in a manner other than what was necessary to establish the nature, characteristics and functioning of the goods.
7. If, due to their nature, the goods cannot be returned by regular post, the Preferred Buyer will also have to bear the direct costs of returning the goods. The Seller will inform the Privileged Buyer about the estimated amount of these costs in the description of the goods in the Store or when placing the order.
8. If it is necessary to refund funds for a transaction made by the privileged Buyer with a payment card, the Seller will make the refund to the bank account assigned to this payment card.

§ 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

1. The right to withdraw from a distance contract referred to in § 7 of the Regulations does not apply to the contract:

• in which the subject of the service is non-prefabricated goods, manufactured according to the specifications of the privileged Buyer or serving to meet his individual needs;
• in which the object of performance is goods that are perishable or have a short shelf life;
• in which the object of performance is goods delivered in sealed packaging, which cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery;
• in which the subject of the service are goods which, after delivery, due to their nature, are inseparably connected with other things;
• in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
• for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
• in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract.

§ 9 COMPLAINTS

I GENERAL PROVISIONS

1. The Seller is liable to the Privileged Buyer for the compliance of the performance with the contract provided for by generally applicable provisions of law, in particular the provisions of the Consumer Rights Act.
2. The Seller asks to submit complaints (including those regarding the operation of the Store) to the postal or electronic address indicated in § 2 of the Regulations.
3. If a warranty has been granted for the product, information about it and its conditions is available in the Store.
4. The Seller will respond to the complaint within 14 days from the date of its receipt.

II PRIVILEGE BUYERS

Goods

1. In the event of non-compliance of the goods with the contract, the Privileged Buyer may exercise the rights specified in Chapter 5a of the Act on Consumer Rights.
2. The Seller is liable for the lack of conformity of the goods with the contract, existing at the time of its delivery and disclosed within two years from that moment, unless the shelf life of the goods specified by the Seller, its legal predecessors or persons acting on their behalf is longer.
3. Pursuant to the provisions of the Consumer Rights Act, in the event of non-compliance with the contract, the Privileged Buyer may demand:
   • exchange of goods,
   • repair of goods.
4. Additionally, the Privileged Buyer may submit a declaration about:
   1. price reduction,
   2. withdrawal from the contract

   in a situation where:

   • The seller refused to bring the goods into compliance with the contract in accordance with Art. 43d section 2 of the Consumer Rights Act;
   • The seller did not bring the goods into compliance with the contract in accordance with Art. 43d section 4-6 of the Consumer Rights Act;
   • the lack of conformity of the goods with the contract continues, even though the Seller has tried to bring the goods into compliance with the contract;
   • the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first using the protection measures specified in Art. 43d of the Consumer Rights Act;
   • it is clear from the Seller’s representation or circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Preferred Buyer.
5. In the case of goods subject to repair or replacement, the privileged Buyer should make the goods available to the Seller. The Seller collects the goods from the preferred Buyer at his own expense.
6. The privileged buyer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial.
7. In the event of withdrawal from the contract referred to in this section (concerning goods), the privileged Buyer shall immediately return the goods to the Seller at his expense, to the address 99-400 Łowicz, ul. Medyczna 12/14. The Seller returns the price to the preferred Buyer immediately, no later than within 14 days from the date of receipt of the goods or proof of their return.
8. The Seller shall return to the Privileged Buyer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Privileged Buyer’s declaration on the price reduction.

Out-of-court methods of dealing with complaints and pursuing claims

1. 1. The Seller informs the Consumer about the possibility of using out-of-court methods of dealing with complaints and pursuing claims. The rules for access to these procedures are available at the offices or on the websites of entities authorized to resolve disputes out of court. The consumer can benefit from, among others: With:
      • assistance of the relevant European Consumer Center from the European Consumer Centers Network. The centers provide information on consumer rights and help resolve disputes in the case of cross-border purchases. As a rule, the assistance of the European Consumer Centers is free of charge. The list of Consumer Centers appropriate for a given country can be found at: https://konsument.gov.pl/eck-w-europie/
      • online ODR (Online Dispute Resolution) platform, provided by the European Commission, available at: https://ec.europa.eu/consumers/odr

      In addition, in the Republic of Poland you can benefit from the following forms of support:

      • mediation conducted by the regionally competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowa.php
      • assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of the Trade Inspection, to which an application to consider the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php
   2. The previous provision is informative and does not constitute an obligation for the Seller to use extrajudicial means of resolving disputes.
   3. The use of extrajudicial methods of dealing with complaints and pursuing claims is voluntary for both the Seller and the Consumer.
   4. The consumer may additionally benefit from free assistance from the municipal or district consumer ombudsman.

III BUYERS OTHER THAN PRIVILEGED BUYERS

1. In the event of a defect in the goods, the Buyer other than the privileged Buyer may complain about the defective goods on the basis of the warranty regulated in the Civil Code.
2. The Seller is liable under the warranty towards a Buyer other than the privileged Buyer if a physical defect is discovered within two years from the date of delivery of the goods to the Buyer.
3. Pursuant to the Civil Code, the Buyer who is an entrepreneur other than a privileged Entrepreneur loses his warranty rights if he did not examine the goods at the time and in the manner usual for goods of this type and did not immediately notify the Seller about the defect, and if the defect was discovered only later – if he did not notify the Seller immediately after discovering it. To meet the above deadline, it is sufficient to send a notice of the defect before its expiry.
4. Using the warranty, a Buyer other than a privileged Buyer may, under the terms set out in the Civil Code:
   • submit a declaration of price reduction,
   • in the event of a significant defect – submit a declaration of withdrawal from the contract,
   • demand replacement of the goods with ones free from defects,
   • demand removal of the defect.
5. If it turns out that in order to consider the complaint, it is necessary to deliver the defective goods to the Seller, the Buyer other than the privileged Buyer is obliged to deliver the goods to the address 99-400 Łowicz, ul. Medyczna 12/14.

§ 10 PERSONAL DATA

1. The administrator of personal data provided by the Buyer when using the Store is the Seller. Detailed information regarding the processing of personal data by the Seller – including other purposes and grounds for data processing, as well as data recipients – can be found in the privacy policy available in the Store – due to the principle of transparency contained in the general regulation of the European Parliament and of the Council (EU ) on data protection – “GDPR”.
2. The purpose of processing the Buyer’s data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The basis for the processing of personal data in this case is:
   • contract or actions taken at the Buyer’s request aimed at concluding it (Article 6(1)(b) of the GDPR),
   • the Seller’s legal obligation related to accounting (Article 6(1)(c) of the GDPR) and
   • the legitimate interest of the Seller, consisting in the processing of data in order to establish, pursue or defend possible claims (Article 6(1)(f) of the GDPR).
3. Providing data by the Buyer is voluntary, but at the same time necessary to conclude the contract. Failure to provide data will prevent concluding a contract in the Store.
4. The Buyer’s data provided in connection with purchases in the Store will be processed until:
   • the contract concluded between the Buyer and the Seller will cease to be valid;
   • the Seller will no longer have a legal obligation to process the Buyer’s data;
   • the Buyer or Seller will no longer be able to pursue claims related to the contract concluded by the Store;
   • the Buyer’s objection to the processing of his personal data will be accepted – if the basis for data processing was the legitimate interest of the Seller

   – depending on what is applicable in a given case.

5. The buyer has the right to demand:
   • access to your personal data,
   • their corrections,
   • deletion,
   • processing restrictions,
   • transferring data to another administrator
     and also the law:
   • object at any time to the processing of data for reasons related to the Buyer’s particular situation – to the processing of personal data concerning him, based on Art. 6 section 1 letter f GDPR (i.e. on legally justified interests pursued by the Seller).
6. In order to exercise their rights, the Buyer should contact the Seller using the data from § 2 of the Regulations.
7. If the Buyer considers that his data is being processed illegally, the Buyer may submit a complaint to the authority competent for the protection of personal data. In Poland, it is the President of the Personal Data Protection Office.

§ 11 CHANGE IN THE REGULATIONS

1. The Service Provider reserves the right to change the Regulations only for important reasons. An important reason means the need to change the Regulations caused by:
   1. changing the functionality of the Account, requiring modification of the Regulations or
   2. changes in legal provisions affecting the implementation of the contract for maintaining the Account by the Service Provider or adaptation of services to recommendations, guidelines, orders or prohibitions, rulings, resolutions, interpretations or decisions of authorized public authorities or
   3. change of contact or identification data of the Service Provider.
2. Information about the planned change to the Regulations will be sent to the Service User’s e-mail address assigned to the Account at least 7 days before the changes come into force.
3. If the Service Recipient does not object to the planned changes until they enter into force, it is assumed that he accepts them, which does not constitute any obstacle to terminating the contract in the future.
4. If the planned changes are not accepted, the Service User should send information about it to the Service Provider’s e-mail address provided in § 2 of the Regulations, which will result in the termination of the Account management agreement when the planned changes come into force.
5. The Service Provider may make changes to the Account that are not necessary to maintain its compliance with the Account maintenance agreement, for the reason specified in section 1 letter b or due to a change in the functionality of the Account. The introduction of the change referred to in the previous sentence will not involve any costs on the part of the Privileged Service User. The provision of section 2-4 apply accordingly.
6. If the change referred to in section 5, significantly and negatively affects the Privileged Service User’s access to or use of the Account, the Service Provider will send to the Privileged Service User’s e-mail address, in advance, on a durable medium, information about the properties and date of making this change and the rights related to this change. change of the privileged Service User.

§ 12 FINAL PROVISIONS

1. The Buyer is prohibited from providing illegal content.
2. Each order placed in the Store constitutes a separate contract and requires separate acceptance of the Regulations. The contract is concluded on time and in order to complete the order.
3. All contracts concluded on the basis of these Regulations are subject to the provisions of Polish law, subject to paragraph. 4.
4. The choice of Polish law for contracts concluded under the Regulations with the Consumer does not waive or limit the Buyer’s rights under mandatory legal provisions applicable to the Consumer in situations where there is no choice of law. This means in particular that if the national regulations applicable to a given Consumer provide for broader protection than that resulting from these Regulations or Polish law – this broader protection shall apply.
5. Agreements concluded on the basis of the Regulations are concluded in Polish.
6. In the event of a possible dispute with a Buyer who is not a privileged Buyer, related to a contract concluded through the Store, the competent court will be the court competent for the Seller’s registered office.

Annex No. 1 to the Regulations

Below is a sample withdrawal form that the Consumer or the privileged Entrepreneur may, but does not have to, use:

SAMPLE WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)

Haiwalls Izabella Bartoszewska
99-400 Łowicz, ul. Medyczna 12/14
e-mail: shop@haiwalls.p

– I/We(*) …………………………………………………………… I hereby inform you (*) about my/our withdrawal from the contract for the sale of the following goods (*) / for the provision of the following service (*):

…………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………

– Date of contract^(*)/collection^(*)

…………………………………………………………………………………………………………………………………………………………

– Name and surname of the Consumer(s)/Privileged Entrepreneur(s):

…………………………………………………………………………………………………………………………………………………………

– Address of the Consumer(s)/Privileged Entrepreneur(s):

…………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………

……………………………………………………. …………………………………..
Signature of the Consumer(s)/Privileged Entrepreneur(s)
(only if the form is sent in paper version)

Date ……………………………………..

(*) Delate as appropriate

Newsletter Regulations

CONTENTS
§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical requirements
§ 4 Agreement
§ 5 Personal data

§ 1 DEFINITIONS

§ 2 CONTACT WITH THE SERVICE PROVIDER

1. Postal address: 99-400 Łowicz, ul. Medyczna 12/14
2. E-mail: shop@haiwalls.pl
3. Phone number: 504 339 152
4. The cost of a telephone call or data transmission performed by the Service Recipient results from the basic tariff of the telecommunications operator or internet service provider whose services the Service Recipient uses. The Service Provider points out that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission – depending on the tariff adopted by the telecommunications operator or Internet service provider used by the Service User.

§ 3 TECHNICAL REQUIREMENTS

1. To use the digital content covered by the Regulations, you need:
   • active email account;
   • device with Internet access;
   • web browser that supports JavaScript and cookies.

§ 4 AGREEMENT

1. The service recipient may voluntarily subscribe to the Newsletter.
2. In order to receive the Newsletter, it is necessary to subscribe to it.
3. E-mail messages sent as part of the Newsletter will be sent to the e-mail address provided by the Service User at the time of subscription.
4. In order to subscribe to the Newsletter, the Service Recipient, in the first step, provides his e-mail address in the designated place in the Store to which he wants to receive messages sent as part of the Newsletter.
5. In order to properly provide the Newsletter service, the Service Recipient is obliged to provide his or her correct e-mail address.
6. The newsletter is delivered immediately after the Service Provider creates messages intended for Service Users.
7. The Service Recipient may unsubscribe from the Newsletter without giving a reason or incurring any costs, at any time, by sending a message to the e-mail address of the Service Provider.

§ 5 PERSONAL DATA

1. The administrator of personal data provided by the Service User in connection with the Agreement is the Service Provider. Detailed information regarding the processing of personal data by the Service Provider – including other purposes and grounds for data processing, as well as data recipients, can be found in the privacy policy available in the Store – due to the principle of transparency contained in the general regulation of the European Parliament and of the Council (EU ) on data protection – “GDPR”.
2. The purpose of processing the Service Recipient’s data is:
   • implementation of the Agreement; the basis for the processing of personal data in this case is the Agreement or actions taken at the request of the Service User, aimed at concluding it (Article 6(1)(b) of the GDPR);
   • analysis of the effectiveness of messages sent under the Agreement in order to establish general principles for effective sending in the Service Provider’s activities; the basis for the processing of personal data for this purpose is the legitimate interest of the Service Provider (Article 6(1)(f) of the GDPR);
   • determining, pursuing or defending any claims related to the Agreement; the basis for the processing of personal data for this purpose is the legitimate interest of the Service Provider (Article 6(1)(f) of the GDPR).
3. Providing data by the Service User is voluntary, but at the same time necessary to conclude the Agreement and provide the digital content covered by it. Failure to provide the data will mean that the Agreement cannot be concluded and the Service Provider will not provide the digital content covered by it.
4. The Service Recipient’s data will be processed until:
   • the Agreement will cease to apply;
   • the Service Recipient or Service Provider will no longer be able to pursue claims related to the Agreement;
   • the Service Recipient’s objection to the processing of his personal data will be accepted – if the basis for data processing was the legitimate interest of the Service Provider

   – depending on what is applicable in a given case.

5. The service recipient has the right to request:
   • access to your personal data,
   • their corrections,
   • deletion,
   • processing restrictions,
   • transferring data to another administrator
     and also the law:
   • object at any time to the processing of data for reasons related to the particular situation of the Service Recipient – to the processing of personal data concerning him, based on Art. 6 section 1 letter f GDPR (i.e. on legitimate interests pursued by the Service Provider).
6. In order to exercise their rights, the Service User should contact the Service Provider.
7. If the Service Recipient considers that his or her data is being processed illegally, the Service Recipient may submit a complaint to the authority competent for the protection of personal data. In Poland, it is the President of the Personal Data Protection Office.